Returns and Refunds Policy

  1. Please telephone our customer services team for a Returns Number, they will need to know the invoice no. what is being returned and the reason. Please have this information ready.
  2. If goods have been sent incorrectly please call us within 7 days to arrange a collection and a re-delivery.
  3. New merchandise (not washed, worn, altered or soiled), and suitable for resale may be returned for exchange or a refund within 14 days of purchase. If new merchandise is returned within 15-60 days of purchase or there are more than 10 items being returned, there is a 15% handling charge, after 60 days goods cannot be accepted. No returns are accepted on co-brand or clearance stock.
  4. Returned goods will only be accepted for exchange/refund when returned in original wrappings within 14 days of purchase. The returns number must be clearly marked on the address label.
  5. Return to:
    Order No.______
    Rupla Industries (UK) Ltd.
    Unit 7D, UBF Industrial Park,
    Bicester Road,
    Near Westcott,
    HP18 0JX
  6. Goods will only be accepted back at our discretion. Printed or embroidered products/garments will not be accepted back under any circumstances.
  7. The following can not be returned:-
    • Goods that have been worn / washed / altered / embroidered / printed or soiled
    • Sparring equipment that is squashed/out of shape
    • Video Tapes,CDs, DVD’s.
    • Personalised & custom made products
    • Sparring equipment with straps fastened – causing wrinkling
    • Discontinued/sale merchandise
    • Merchandise not in original wrapping with instructions.
    • Returns without a returns number.
    • Goods returned after 60 days of purchase